Exchange Active-sync – User mails going to Junk folder

Hi Readers,

We faced a unique issue where user’s  email was  moving to Junk folder. It was noticed that this junk folder is not the

default Junk folder but a new Junk folder got created. We had troubleshooted the issue in different directions but

finally we came to the conclusion that it is due to active sync as if we disable active sync for the user, this issue

no longer occurs.

We have found that it was due to Samsung Galaxy S4  settings:

Select Settings

Select General Settings

Select Spam addresses

Remove any addresses that you think should not be present here. ( we found that our domain was present there)

Regards

Sukhija Vikas

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